Refund policy
Return
Our policy is for 30 days. If 30 days have passed since your purchase, we will not be able to provide you with a refund or exchange.
To be eligible for a return, your item must be unused and in the same state as the item received. It must also be in the original packaging.
Several kinds of goods will not be returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are private or hygienic products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
gift card
Downloadable software products
Some health and personal care products
In order to complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, an only partial refund (if applicable)
Books with obvious traces of use
Opened CD, DVD, VHS tape, software, video game, cassette tape or vinyl record
Any items that are not in their original state, damaged or missing due to our errors
Any items returned within 30 days of delivery
Refund (if applicable)
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
Refunds are overdue or missing (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially released.
Next, please contact your bank. Refunds usually require some processing time.
If you have completed all the steps but still have not received a refund, please contact us at calypso@lanthy.com.
Sales items (if any)
Only regular-priced merchandise can be returned, but unfortunately, it cannot be refunded.
Exchange (if applicable)
We only replace items when they are defective or damaged. If you need to exchange it for the same item, please send us an email to zallure@lanthy.com and send your item to 201612 Shanghai, No. 1688 Gaoke East Road, Pudong New District, Shanghai.
Giveaway
If the item is marked as a gift after it has been purchased and shipped directly to you, you will receive a gift credit for the return value. After receiving the returned items, a gift certificate will be mailed to you.
If the product is not marked as a gift at the time of purchase, or if the gift giver sends the order to yourself and later sends it to you, we will return the gift to the gift giver and he will understand your return.
transport
To return the product, you should mail the product to 201612 Shanghai, No. 1688 Gaoke East Road.
You will be responsible for paying your own shipping costs for the returned items. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on your residence, the time the exchanged product arrives at you may vary.
If you ship more than $75, you should consider using a trackable shipping service or purchasing transportation insurance. We do not guarantee that you will receive your returned items.
Our policy is for 30 days. If 30 days have passed since your purchase, we will not be able to provide you with a refund or exchange.
To be eligible for a return, your item must be unused and in the same state as the item received. It must also be in the original packaging.
Several kinds of goods will not be returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are private or hygienic products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
gift card
Downloadable software products
Some health and personal care products
In order to complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, an only partial refund (if applicable)
Books with obvious traces of use
Opened CD, DVD, VHS tape, software, video game, cassette tape or vinyl record
Any items that are not in their original state, damaged or missing due to our errors
Any items returned within 30 days of delivery
Refund (if applicable)
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.
Refunds are overdue or missing (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially released.
Next, please contact your bank. Refunds usually require some processing time.
If you have completed all the steps but still have not received a refund, please contact us at calypso@lanthy.com.
Sales items (if any)
Only regular-priced merchandise can be returned, but unfortunately, it cannot be refunded.
Exchange (if applicable)
We only replace items when they are defective or damaged. If you need to exchange it for the same item, please send us an email to zallure@lanthy.com and send your item to 201612 Shanghai, No. 1688 Gaoke East Road, Pudong New District, Shanghai.
Giveaway
If the item is marked as a gift after it has been purchased and shipped directly to you, you will receive a gift credit for the return value. After receiving the returned items, a gift certificate will be mailed to you.
If the product is not marked as a gift at the time of purchase, or if the gift giver sends the order to yourself and later sends it to you, we will return the gift to the gift giver and he will understand your return.
transport
To return the product, you should mail the product to 201612 Shanghai, No. 1688 Gaoke East Road.
You will be responsible for paying your own shipping costs for the returned items. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on your residence, the time the exchanged product arrives at you may vary.
If you ship more than $75, you should consider using a trackable shipping service or purchasing transportation insurance. We do not guarantee that you will receive your returned items.
