Shipping Methods and FAQ
About packaging
If there is any damage when receiving your customized product, please take a video or some pictures, and then contact us immediately. Show your problem clearly so we can check and return to the solution.
Generally, if you place multiple orders with the same ID, the same recipient, and the same address, we will package them in a package and then write the value on the package for you.
About delivery
In order to deliver the package smoothly, please fill out your full name and correct address in English when you check out. This is very important! The product will be shipped within 24 hours.
The package will arrive in 7-20 working days (USA), and the European region may arrive in 7-25 working days. (There will be uncertain delays during the holiday logistics and epidemic periods, please understand.) There is detailed information on the product page.
Refunds
If you want to return the repaired, replaced/refunded item, please contact our customer service, and we will refund your full winning price after receiving the original state of the item and the packaging including all components.
If you have not received the product, or there is a significant difference from the description, or the product has any quality problems, we will refund the full amount.
We will provide you with a graduation guarantee to ensure your zero-risk buying experience here.
contact us
If you have any questions or need help, please feel free to contact us!
Send an email to Zallure@lanthy.com or via Facebook page @Zallure.
Or you can contact us by phone.
question and answer
Q: Is it easy to wash out customized product patterns?
Answer: Please be assured that it is not easy to be washed away by water. Every customized product is processed by our professional technology, please rest assured to buy.
Q: How long can I receive the package?
Answer: Every country is different. Usually, the package will arrive within 8-18 working days (USA), and the European region may arrive within 9-20 working days. Except for special circumstances, such as uncertain climatic factors.
Q: The logistics information has not been updated for a long time. Any questions?
A: Sometimes the logistics information is updated slowly, please contact us, we will help you check.
If there is any damage when receiving your customized product, please take a video or some pictures, and then contact us immediately. Show your problem clearly so we can check and return to the solution.
Generally, if you place multiple orders with the same ID, the same recipient, and the same address, we will package them in a package and then write the value on the package for you.
About delivery
In order to deliver the package smoothly, please fill out your full name and correct address in English when you check out. This is very important! The product will be shipped within 24 hours.
The package will arrive in 7-20 working days (USA), and the European region may arrive in 7-25 working days. (There will be uncertain delays during the holiday logistics and epidemic periods, please understand.) There is detailed information on the product page.
Refunds
If you want to return the repaired, replaced/refunded item, please contact our customer service, and we will refund your full winning price after receiving the original state of the item and the packaging including all components.
If you have not received the product, or there is a significant difference from the description, or the product has any quality problems, we will refund the full amount.
We will provide you with a graduation guarantee to ensure your zero-risk buying experience here.
contact us
If you have any questions or need help, please feel free to contact us!
Send an email to Zallure@lanthy.com or via Facebook page @Zallure.
Or you can contact us by phone.
question and answer
Q: Is it easy to wash out customized product patterns?
Answer: Please be assured that it is not easy to be washed away by water. Every customized product is processed by our professional technology, please rest assured to buy.
Q: How long can I receive the package?
Answer: Every country is different. Usually, the package will arrive within 8-18 working days (USA), and the European region may arrive within 9-20 working days. Except for special circumstances, such as uncertain climatic factors.
Q: The logistics information has not been updated for a long time. Any questions?
A: Sometimes the logistics information is updated slowly, please contact us, we will help you check.
